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It is recognized that information and referral (I&R) programs help
individuals, families and communities identify, understand and effectively
use the programs that are part of the human service delivery system. At the
community level, I&R services facilitate long-range planning by tracking
requests for service and identifying gaps and duplications in services. I&R
services also work with other human service organizations to make them a
better resource for their clients. Professional I&R specialists help people
understand their problems and make informed decisions about possible
solutions. They may advocate on behalf of those who need special support and
reinforce the individual’s capacity for self-reliance and self-determination
through education, affirmation, collaborative planning and problem solving.
I&R services are a vital link bringing people and services together. FLAIRS,
as a statewide association of agencies and individuals, committed to the
provision of quality I&R services has a broad membership. Our members
include representatives from general I&R’s; specialized I&R’s, such as elder
helplines, child care resource and referral providers; crisis hotlines; and
others who provide information services. FLAIRS serves as the statewide
mutual assistance network for its members. It also serves as the I&R
education source and in this regard offers an annual training conference for
our members and other interested service providers.
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