Documents to Download
Florida 211 Network Provider Application*
The application all providers must complete and send to the Agency for
Health Care Administration. Thus starting the certification process
211 Florida Network Certification Rule*
The purpose of this rule is to provide a framework by which the Agency
for Health Care Administration will administer subsections (1) and (2)
of Section 408.918, Florida Statutes, Florida 211 Network: Uniform
Certification Requirements. This rule enables the Agency to establish a
certification process and develop criteria to certify information and
referral entities as Florida 211 Network Providers.
AIRS 211 Network Provider Accreditation Standards*
Standards for Professional Information & Referral: Requirements for AIRS
Accreditation and Operating 2-1-1 Systems. The standards
address all aspects of an I&R service’s operation including service
delivery, the resource database, reports and measures, cooperative
relationships and organizational requirements. They define the
information and referral process in concrete terms, establish criteria
for database development, mandate support for community planning
activities, incorporate a broad view of collaboration at the local,
state or provincial, regional and national levels and include provisions
for the socially responsible use of technology. The National 2-1-1
Initiative and U.S. Administration on Aging have adopted the basic
concepts in the Standards for I&R for older persons, as has the U.S.
military for staff in their Family Services/Support Centers. |
